FAQs

Stock & Products

The Item I want is ‘Out of Stock’, can I still order it?

Get in touch with us at enquiries@escusports.com to see when our next wave of product is due to arrive!

When is the next sales promotion?

To hear from our sales team about promotions and our latest products subscribe to our newsletter at the bottom of this page.

Can I put my Wrist Guard in the washing machine?

Yes, your ESCU Wrist Guard is machine washable to a maximum temperature of 30°C. It cannot be put through a machine dryer. 

Delivery

How much is delivery?

If you’re based in New Zealand shipping is FREE! Orders outside of New Zealand are priced on a geographic basis. See our shipping prices and more information on International orders on our Shipping page.

Is the 'Free Shipping' offer applicable for International customers?

Currently, ‘Free Shipping’ is only available for New Zealand addresses only. For more information on our international shipping rates, please see our Shipping page.

How long does International shipping to Australia take?

Shipments to Australia generally take between 5-10 working days from date of dispatch.

How do I track my parcel?

When your order is shipped we will notify you of all tracking information via email.

I didn’t receive a tracking number?

If you didn’t receive a tracking number with your online purchase, contact customerservice@escusports.com and we will send you your tracking number!

My delivery hasn’t arrived in the expected time frame?

Contact us as customerservice@escusports.com and we will provide you with an update as soon as possible.

I placed my order today, when will it be dispatched?

We aim to process and dispatch all orders within 2-4 working days. 

I received my order, but there is an item missing?

If there is a missing item in the order you received, contact us at customerservice@escusports.com and we will aim to resolve the issue as quickly as possible.

I received my order, but it’s the wrong item?

If the order you received does not match the order you placed, contact us at customerservice@escusports.com and we will aim to resolve the issue as quickly as possible.

Returns & Exchanges

I have received a faulty item, how do I resolve this?

If you receive a faulty item, please contact our customerservice@escusports.com so we can resolve the issue as soon as possible. Please see our Returns & Exchanges section on our Help page for more information.

If I am returning/exchanging a product will you send out my replacement before you receive it?

In the event a product needs to be returned or exchanged, ESCU Sports will only issue new products once the returned/exchanged product has been received. Rest assured that returned or exchanged products are a priority at our shipping facility, and will be dispatched with urgency.

What is your general returns policy?

Please see our Returns & Exchanges section on our Help page for more information.

General

How do I provide feedback?

We love to hear from our customers, and your opinion is very important to us. If there is anything we can do to improve your experience with ESCU Sports, please don’t hesitate to get in touch via the Contact Us page or email us direct at enquiries@escusports.com.

I am having trouble checking out?

If you are having issues with our payment checkout please send us a screenshot of any notices, send it to customerservice@escusports.com and we will attempt to resolve the issue as soon as possible.

What payment methods can I use?

We accept Card Payments as our primary payment option. If you would like to pay via Bank Transfer, get in touch with us at enquiries@escusports.com and we will get back to you as soon as possible.